Be rigid and be shameless – If you want that your BSNL broadband should work properly. If you can’t be shameless and rigid than please do not read it.
- Reach BSNL premises before engineers or saheb arrive.
- Give them salutation as they enter their cabin (like servant give to their masters).
- After few minutes enter their cabin and tell your problem.
- Stay there in their cabin unless and until you make them nervous
- Stand outside their cabin if they have any problem with your standing in their cabin (But do not leave the premises)
- Keep stay in their premises unless and until problem solved.
- Keep them telling that you will not leave their premises till problem sort out.
- Say them good bye whenever they leave their office and tell them you will come again tomorrow.
- Make your face familiar to them and so familiar that they will start treating you like as fire alarm.
- Whenever their engineers come to your house treat them like as god so that they never forget such kind of welcome and keep remember you.
- Take their mobile numbers from top boss to line man and keep them calling if you have any problem. (Start calling from Top to lineman)
- Do not forget to wish them on Eid, Deewali, Holi
- Say thanks when work your job done.
I am sure if you will follow these steps than next time you do not have to face problem in BSNL Broadband or Dataone, your one call or your one visit will be enough to sort out all issues. Yes we have seen changes in the work culture of BSNL, but however this is not so significant.
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